FAQs

Manage your account

How do I log into my account?

Visit our customer page at https:/www.voluisamaid.com/login

How do I change my password?

You can submit a password change request on the customer login page at https://www.volusiamaid.com/login

How do I reset my password?

Log into your account at https://www.volusiamaid.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

How do I change my address?

Log into your account at https://www.volusiamaid.com/login and update your address on file.

How do I change my credit card?

Log into your account at https://www.volusiamaid.com, and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Pricing & policies

How can I view my Volusia Maid credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You cannot apply your coupon to past appointments that are already completed.

Can I apply a coupon to an existing appointment?

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.

Why are vouchers for first time customer only?

We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.

I bought a voucher how do I redeem it?

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

How do I refer a friend?

Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

Trust & safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer partial refund.

WHY VOLUSIA MAID IS THE BEST RESIDENTIAL and COMMERICAL CLEANING SERVICE IN VOLUSIA AND FLAGLER COUNTY!

Volusia Maid is your go-to cleaning service in Daytona Beach, and here’s why:

we are the best choice for your cleaning needs.

We have a dedicated team of experienced and professional cleaners who are licensed, insured, and go above and beyond to ensure your home is spotless and sparkling.

What sets US apart is our commitment to customer satisfaction. We understand that every home is unique, and tailor our services to meet your specific requirements. Whether you need a one-time deep cleaning or regular maintenance, we have you covered.

Not only do we offer a wide range of cleaning services, including standard cleaning, deep cleaning, move in/out cleaning, and more, but we also use eco-friendly products and techniques. This means you can enjoy a clean and healthy home without worrying about harmful chemicals.

Volusia Maid takes pride in attention to detail. Our meticulous cleaning ensures no corner is left untouched and every surface shines. From dusting and vacuuming to disinfecting and organizing, we leave no stone unturned.

In addition to our exceptional cleaning services, Volusia Maid also offers competitive pricing and flexible payment options. We understand that affordability is important and strive to provide the best value for your money.

If you’re looking for a reliable and trustworthy housekeeping service in Volusia County and surrounding areas, look no further than Volusia Maid.

Experience the difference we can make in your home, and enjoy the convenience and peace of mind that comes with a professionally cleaned environment.