Volusia Maid Terms and Conditions Effective Date: July 26, 2026
Welcome to Volusia Maid.
These Terms and Conditions (“Terms”) govern your use of our website and cleaning services.
By booking a service with Volusia Maid, you agree to these Terms.
1. About Volusia Maid
Volusia Maid is a residential cleaning service that connects customers with qualified cleaning professionals to provide cleaning services throughout Volusia County and surrounding areas.
2. Booking Services
Customers may book services online, by phone, or by text message. Appointments are not guaranteed until confirmed by Volusia Maid. We reserve the right to decline or cancel appointments at our discretion.
3. Pricing Pricing is based on factors including:
• Home size • Number of bedrooms and bathrooms
• Type of cleaning requested
• Home condition
• Additional services selected If the condition of the home differs significantly from the information provided during booking, additional charges may apply.
You will be notified before any additional work is performed whenever reasonably possible.
4. Payment
Payment is due upon completion of service unless otherwise agreed. We accept major credit and debit cards and other approved payment methods. By providing your payment information, you authorize Volusia Maid to charge your selected payment method for services rendered. Returned payments or chargebacks may result in additional fees and suspension of future services.
5. Cancellations and Rescheduling
Appointments may be canceled or rescheduled without penalty if at least 24 hours’ notice is provided. Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service price. If our cleaning professional is unable to access the property at the scheduled appointment time, a lockout fee may apply.
6. Access to Your Home
Customers are responsible for providing safe access to the property. If keys, lockboxes, gate codes, or entry instructions are provided, customers authorize Volusia Maid to use them solely for the scheduled service. Customers should secure cash, jewelry, firearms, prescription medications, and other valuables before the appointment.
7. Cleaning Expectations
Our goal is to provide high-quality professional cleaning services. Cleaning results may vary depending on: • Existing buildup • Permanent stains • Mold or mildew • Hard water deposits • Damaged or worn surfaces • Pet-related conditions We cannot guarantee the removal of permanent stains, odors, paint, rust, or other damage that existed before service.
8. Satisfaction Guarantee
If you are not satisfied with your cleaning, please notify Volusia Maid within 24 hours of service completion. We may offer to return and address the areas of concern at no additional charge. Refunds are provided at our discretion.
9. Safety
For the safety of everyone involved:
• Aggressive pets must be secured before arrival.
• Unsafe working conditions may result in cancellation or termination of service.
• We reserve the right to refuse services involving hazardous materials, biohazards, infestations, or conditions that pose health or safety risks.
10. Customer Responsibilities
Customers agree to:
• Provide accurate booking information.
• Ensure utilities such as water and electricity are available.
• Inform us of fragile items or special cleaning instructions.
• Notify us of any known hazards inside the home.
11. Independent Cleaning Professionals
Volusia Maid may utilize independent cleaning professionals to perform cleaning services. These professionals are selected based on experience and professionalism to provide quality service to our customers.
12. Property Damage
If damage is believed to have occurred during cleaning, customers must notify Volusia Maid within 24 hours. Claims should include photographs whenever possible. Normal wear and tear, pre-existing damage, and improperly installed fixtures are not covered.
13. Limitation of Liability
To the fullest extent permitted by law, Volusia Maid shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services. Our liability for any claim relating to services provided shall not exceed the amount paid for the specific cleaning service giving rise to the claim.
14. Communications
By providing your phone number or email address, you agree to receive communications regarding:
• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Customer support
• Billing notifications If you opt in, you may also receive promotional text messages.
You may unsubscribe from marketing messages at any time by following the instructions provided in the message.
15. Privacy
Your personal information is handled in accordance with the Volusia Maid Privacy Policy and SMS Privacy Policy.
16. Force Majeure
Volusia Maid shall not be responsible for delays or inability to perform services due to circumstances beyond our reasonable control, including severe weather, natural disasters, power outages, government actions, or other emergencies.
17. Changes to These Terms
We may update these Terms and Conditions at any time. The most current version will be posted on our website with the updated effective date.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
19. Contact Information
Volusia Maid Website: www.volusiamaid.com
Phone: (386) 230-3305
By scheduling or receiving services from Volusia Maid, you acknowledge that you have read, understood, and agree to these Terms and Conditions.