Volusia Maid only accepts credit / debit card as form of payment.Credit card information is taken at time of booking. However, we DO NOT charge the card at this time. A hold will be placed on your account (for authorization ) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed and you will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized prior to job starting. If your service is cancelled for any reason, this hold will be released within 2-5 days.
Volusia Maid is proud to offer our 100% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. After the service, we ask you perform the mandatory inspection with your cleaning team. If you are not satisfied with the quality of your cleaning service, please contact Volusia Maid within 24 hours of your appointment.
We may request photos of the areas of concern. If appropriate, we will schedule a complimentary touch-up of the affected areas within a reasonable timeframe.
Our satisfaction guarantee does not apply to:
• Areas that were not included in the original service
• Permanent stains
• Mold or mildew
• Hard water stains
• Paint, rust, or corrosion
• Damage caused by normal wear and tear
• Cleaning that has been altered after our service (for example, if the area has been used again before inspection)
As a guideline, please use our cleaning checklist during the walk through. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE.
Note: INSPECT CAREFULLY: After you’ve done the walk through, Volusia Maid’s services are complete. Any additional services will be charged accordingly. In an event where clients are unable due to not being home , available or choose not to perform the walk through inspection, our 100% SATISFACTION GUARANTEE will be considered null and void.
Pro Tip!: For a move out cleaning, we HIGHLY RECOMMEND you invite your landlord to the walk through inspection with the cleaners. To be able to best meet your expectations, you can also send us a cleaning checklist from the landlord prior to your service appointment.
Your satisfaction is important to us. If you are not satisfied with the quality of your cleaning service, please contact Volusia Maid within 24 hours of your appointment. We may request photos of the areas of concern. If appropriate, we will schedule a complimentary touch-up of the affected areas within a reasonable timeframe. Our satisfaction guarantee does not apply to: • Areas that were not included in the original service • Permanent stains • Mold or mildew • Hard water stains • Paint, rust, or corrosion • Damage caused by normal wear and tear • Cleaning that has been altered after our service (for example, if the area has been used again before inspection)
we value your business and strive to provide reliable, high-quality cleaning services. This Refund & Cancellation Policy explains our policies regarding appointment cancellations, rescheduling, refunds, and customer satisfaction. Cancellation Policy We understand that plans can change. Customers may cancel or reschedule their appointment without penalty by providing at least 24 hours’ notice before the scheduled service. Late Cancellations Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service price.
Same-Day Cancellations Appointments canceled on the day of service may be charged up to the full service amount if a cleaning professional has already been dispatched or has arrived at the property.
Because cleaning services are performed immediately and cannot be returned, refunds are generally not provided once a service has been completed. When appropriate, Volusia Maid may, at its sole discretion:
• Re-clean the affected areas at no additional charge
• Issue a partial refund
• Provide a service credit toward a future cleaning
Refund requests are evaluated on a case-by-case basis.
With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $40 / hr. We do this to account for jobs that require more intensive work or time due to size. However, it’s rare that we ever go over and we will always let customer know in advance of completion if we think we’ll go over the maximum hours allotted for their job.
We always do our best to show up on time, however we ask that customers please allow us a 1-2 hour window to account for traffic, parking, and other surprises along the way.
Reaching High Areas – We cannot guarantee we can reach the high areas higher than 6′ ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.
Interior Window Cleaning – Window/s should be accessible via 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Screen Cleaning – We request that the customer remove screens for our cleaners. Due to liability reasons our teams are not be able to detach and / or install window screens.
We cannot guarantee removal of all stains and mold on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed.
For Move Out cleaning service, we kindly ask that all furniture and personal belongings be removed from the space before we start working. We also ask that customers do not schedule any moving during the time of their cleaning. This is to ensure that we can do the best job possible.
Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our maids are not able to move these types of items.
We kindly ask ask that customers receiving Deep Clean service pick up clothing, personal items and clear up cluttered areas prior to our arrival. We make this request so that our cleaners can best access surfaces for cleaning.
Lockout or No-Access Policy Customers are responsible for ensuring our cleaning professionals can access the property at the scheduled appointment time. If we are unable to enter the home due to:
• Incorrect or missing access instructions
• Locked doors
• Unrestrained aggressive pets
• Utilities being disconnected
• The customer not being present when required A lockout fee or no-access fee of up to 100% of the scheduled service price may be charged.
Appointments may be rescheduled at no charge when at least 24 hours’ notice is provided. We will make every effort to accommodate your preferred new appointment date and time.
Volusia Maid reserves the right to refuse or discontinue service if our cleaning professionals encounter unsafe or hazardous conditions, including but not limited to:
• Biohazards
• Hoarding conditions beyond the agreed scope
• Active pest infestations
• Aggressive animals
• Illegal activity
• Unsafe structural conditions
If service is discontinued after arrival due to unsafe conditions that were not disclosed in advance, a partial or full service charge may apply.
Customers are encouraged to contact Volusia Maid directly regarding any billing concerns before initiating a payment dispute or chargeback. We are committed to working with our customers to resolve issues fairly and promptly.
Effective Date: July 26, 2026
Volusia Maid (“we,” “our,” or “us”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us. Information We Collect When you provide your mobile phone number and consent to receive SMS messages from Volusia Maid, we may collect:
• Your name
• Mobile phone number
• Appointment details
• Service address
• Communication preferences
• Messages you send to us
How We Use Your Information
We use your information to:
• Schedule and confirm cleaning appointments
• Send appointment reminders
• Notify you of arrival times or schedule changes
• Respond to customer service inquiries
• Send follow-up requests for reviews or feedback
• Send promotional offers or special discounts, only if you have opted in to receive marketing messages
SMS Consent
By opting in, you authorize Volusia Maid to send text messages to the mobile number you provided. Message frequency varies based on your appointments and communication with us. Standard message and data rates may apply based on your wireless carrier’s plan. Consent to receive SMS messages is not a condition of purchasing our services.
Opting Out
You may stop receiving SMS messages at any time by replying: STOP Once we receive your request, we will send a confirmation message and remove you from future SMS communications unless you choose to opt in again.
For assistance, reply: HELP or contact us using the information below.
Sharing Your Information
Volusia Maid values your privacy. We do not sell, rent, or share your mobile phone number, SMS consent, or personal information with third parties or affiliates for their marketing or promotional purposes. We may share your information only with trusted service providers that assist us in operating our business, such as appointment scheduling or SMS delivery providers. These providers are contractually required to safeguard your information and may use it only to perform services on our behalf.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission is completely secure, we strive to use commercially reasonable measures to protect your information.
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website with an updated Effective Date.
Effective DAte: July 26, 2026
Volusia Maid (“Volusia Maid,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book our services, or communicate with us by phone, email, or text message. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
• Name
• Email address
• Phone number
• Service address
• Billing address
• Payment information (processed securely through third-party payment providers)
• Appointment details
Communication preferences Automatically Collected Information When you visit our website, we may automatically collect information such as:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
Referring website
This information helps us improve our website and customer experience.
2. How We Use Your Information
We use your information to:
• Schedule and manage cleaning appointments
• Process payments
• Provide customer support
• Communicate regarding appointments
• Send appointment reminders
• Respond to inquiries
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
If you have opted in, we may also send promotional emails or text messages about discounts, seasonal offers, or new services.
3. Payment Information
Payments are processed through secure third-party payment processors. Volusia Maid does not store your complete credit or debit card information on our servers.
4. SMS Communications
If you choose to receive text messages from Volusia Maid, you may receive:
• Appointment confirmations
• Appointment reminders
• Schedule updates
• Customer support messages
• Promotional messages (only if you have opted in) Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
For additional information, please review our SMS Privacy Policy.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience You can disable cookies through your browser settings, although some website features may not function properly.
6. Sharing Your Information
We respect your privacy. We do not sell, rent, or trade your personal information. We may share your information only with trusted third parties when necessary to operate our business, including:
• Payment processors
• Scheduling software providers
• Customer communication platforms
• Website hosting providers
• Independent cleaning professionals assigned to your service
These parties receive only the information necessary to perform their services and are expected to protect your information. SMS consent and mobile phone numbers will never be shared with third parties or affiliates for marketing or promotional purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain your information only for as long as necessary to:
• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal obligations
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of promotional communications
To exercise these rights, please contact us using the information below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
Contact Us If you have questions regarding these policies
please contact us:
Volusia Maid Website: www.volusiamaid.com
Email: [email protected]
Phone: (386) 273-3736